track gone bad

[j-mac]

I purchased a track from Tracks USA at the end of the season last year.
I installed on my apex gt this year and run it about 1000 miles and noticed the lugs on one side looked like they were cracking. It is a camoplast 1" preditor with a 144 pedrilled studs down the middle. I sent pictures to Tracks USA and they sent them to camoplast. I guess they are going to replace it. They wanted me to take it of and send it to them. I would rather they sent me a new one first so that when I take it off I can replace it at the same time.
Is it wrong for me to ask for labor cost to change it? I don't want to be difficult but that sucks to have to take off the old one and replace it. What happens if the studs don't all come out easy and I have to replace some. Who should cover the cost of that? What do you guy's think?
Thanks, J-MAC

 

[Blue Dave]

It can't hurt to ask, but I doubt that you will get anything more than a new track out of them.

If they are unwilling to send the warranty track before receiving your defective track, you may be able to have them put the new track on your credit card and then simply credit you back as soon as they receive the defective track.

If you time it right you could do the track swap in one day and get the credit before your credit card statement is due.

 

[berge75]

Ask them to send you a Cobra. I put one on this year can't believe the traction,and looks to be holding up good.

 

[yamadog07]

a few years ago i had same happen with a track on a new yami i bought.
i had to go thru yamaha to get replaced. problem was they would do nothing for me until track was sent back to them (in middle of feb).
i had to buy a new track to stay on the snow, about 3 months later after alot of calls they sent me a credit that i could only use towards yamaha.
i understand it's not the same situation but thats what happened to me.

 

[j-mac]

Thanks guy's for the info. I did what you said and ordered a new track and payed for it. I will send the other one back after I change them out.
The only thing I did different was I ordered a 1" hacksaw with a 144 predrilled instead of a preditor.
Hope I like this track better.
Thanks, J-MAC