MrSled said:It all in the set up... I have found the same soft settings ins tock form are not to book... read your manual and you will see. I am 250lbs with gear and I can beat the snot out of this sled with very little to no bottoming... at this point I dont know what to say anymore other then bring all the Nytros to my house I will set them the way they should have came.... and if you dont mind waiting you may get your sled back by next winter.