KLIM ROCKS!!!

[4Fighter]

About 4 years ago, I bought a pair of the Klimate gloves to use EXCLUSIVELY for snowmobiling. Well I started to notice the seams failing in the fingers, and the palms started to wear, then eventually cracked. I thought "CRAP!" Now I have to buy another pair of gloves. So I went window shopping... YIKES! $100+ for GLOVES! WTF? (frick ) so I asked our local KLIM retailer what the warranty was, and he said it was generally a lifetime guarantee (within reason).

So I contacted KLIM just before the Holidays and sent them pictures as requested using the online claim form. Justifiably, it took a couple weeks but here is the response I got yesterday:

Thank you for sending your 3239-002 in for evaluation. I want to inform you that your product has been replaced to the Material Cracking. You have been sent your new replacement today. If it looks different it is because it is a newer version.

We would love to receive feedback on your experience and how we can improve http://klim.polldaddy.com/s/klim-warranty-feedback. Please complete this 2-3 minute survey and you will have a chance to win a Klim Lifestyle Product.

Please let us know if you have any questions or concerns. Have a great day!

How AWESOME is that?

 

[Tyloooor]

they replaced a pair of gloves for me too! I will never own anything but

 

[superfan75]

That's awesome that they will stand behind their product like that.

 

[R00STER]

They replaced my gloves after the palm split.

 

[yamahinn03]

I have a pair that went bad on me also, guess I better contact them an see what they say?

 

[snobill]

Wow wish more places did this !

 

[RAMSOMAIR]

You do know that Klim is now owned by POLARIS!

 

[yamahamm]

Ho cares if polaris owned them as long #*$&@ they provide great service to their customers and stand behind their products