bigreis
Lifetime Member
- Joined
- Jul 10, 2011
- Messages
- 201
- Location
- Central Minnesota
- Country
- USA
- Snowmobile
- 2007 Apex RTX
2009 Nytro XTX
I just wanted to share my experience with dealing with TrailTank. Last winter I did something really dumb and ended up with a hole in my TrailTank. I contacted the guys at TrailTank and explained the situation and they said they would work with me on getting a replacement tank, but they were out of stock at the time and didn't have a date of when the tanks would be ready to ship. I sort of thought... OK, this is an older sled and maybe they have no intention of even making another run of tanks for it. Well, I just got notified by them that they have Nytro tanks back in stock and were ready to ship me out a replacement for a very reasonable price!
We often get hung up on talking about bad customer service... thought maybe by sharing a positive experience with a company would buy me some good karma this season!
We often get hung up on talking about bad customer service... thought maybe by sharing a positive experience with a company would buy me some good karma this season!
Gone Blue
VIP Member
- Joined
- Oct 11, 2006
- Messages
- 1,593
- Age
- 61
- Location
- Howell, Michigan
- Country
- USA
- Snowmobile
- 08' Nytro RTX 40th Anniversary - Stretched
I too have had great customer service from Seth at Trail Tank recently. As I created a thread on here, I was installing a used Trail Tank that I bought in my Nytro and had some questions. Seth always called me back and answered my questions just as if I bought the tank new from him. G.B.
Tyloooor
TY 4 Stroke Junkie
I've lost hardware a couple times and they've always helped me out
BADSLED
Lifetime Member
- Joined
- May 13, 2004
- Messages
- 1,355
- Location
- Syracuse, NY
- Country
- USA
- Snowmobile
- 2012 Nytro MC Xpress 270
2011 Apex SE
2021 Sidewinder LTX SE - SOLD
Excellent customer service from Seth at TrailTanks. I have had an issue with my tank and he stands by his product.