Oak Hill
VIP Member
I have 29 years experience in the automotive field (Dealerships). Its the Dealer not Yamaha period. I would recommend for any future issues to develope a relationship with a Dealer. If you jump around and are not loyal to that Dealer do not expect excellent service. I am not saying that you are not a loyal customer to that Dealer. The Dealer has the power to take care of it or not. As for saying the Dealer does not get paid for warranty work that is bull. Most good Techs can beat the warranty book time and both the Tech and Dealer make money. Maybe that Dealer has a poor relationship with Yamaha and or is on warranty watch. Good Dealers take care of thier customers period. Sounds like to me this Dealer just palin does not care. Taking companies to court and all that bull usaully ends up costing you more grief and money in the end even if you win. You have to look at how valuable your time is and wiegh it out. Bottom line find a good Dealer buy word of mouth and be loyal to that Dealer and he will take care of you. Just my 2c worth. Wish you luck.
welterracer
TY 4 Stroke God
THe wording your dealer uses when you are not around makes a huge difference on how yamaha looks at things..
The dealer has a tendancy to stab a person in the back when the customer isnt around..
The dealer has a tendancy to stab a person in the back when the customer isnt around..
Thats how they get in the good books with yamaha. I was not around when they took the clutch off and found that seal out. Harley has the best damn warranty you bring it in they fix it. wish they made sleds.
Oak Hill said:
My dealer forgot to tell me I would lose 6 months of warranty. That got yamaha's attention more than the engine factory defect.
Small claims is going to cost me about $500 with a lawyer. It may cost up to $800 I dont care this has gone beyond the fact of money. It is a matter of being right and not letting them shut you out to make you go away. It may cost me $800 but it is going to cost yamaha one hell of a lot more than that.
otis_02SRX
Newbie
- Joined
- Feb 16, 2005
- Messages
- 1
hudson yamaha
In the future, never go to Hudson Yamaha. They dont know what they're doing up there in the servcie dept. Last year, I brought them some clutch weights and rivets and told them to put the new rivets in. I didnt want to bother with it and how simple can it be. I go to pick up the weights the next day, they charged me 40.00 labor and the rivets were completely rattling loose.
I couldnt belive it! They had no idea what they're doing. Scary!
Mark
In the future, never go to Hudson Yamaha. They dont know what they're doing up there in the servcie dept. Last year, I brought them some clutch weights and rivets and told them to put the new rivets in. I didnt want to bother with it and how simple can it be. I go to pick up the weights the next day, they charged me 40.00 labor and the rivets were completely rattling loose.
I couldnt belive it! They had no idea what they're doing. Scary!
Mark
banjo04414
Pro
I got to be honest. I'm tired of hearing about being loyal to your dealer and he will treat you right. If I buy a sled from a dealer with a warranty, what's with this I got to be loyal for him to stand behind his sale. B$$l S$$t. I'm sure when he took your or my money he wasn't thinking about loyality. You paid the man, IT IS IN HIS INTEREST TO TREAT YOU RIGHT SO HE MAY GET A REPEAT CUSTOMER, not the other way around. Sleddog, do you have a BBB? Also, I would want to go right up the ladder at Yamaha and not take the rep's word about not doing anything. If I had to I would speak or write to the CEO of Yamaha. Let me tell you , CEO's don't want disatified customers. Also, maybe if people that have constant problems with a dealer that doesn't take care of his customers let it be kown publicly, maybe the next buyer will stay away from that dealership. Just my 2 cents worth.
welterracer
TY 4 Stroke God
Id have a lawyer send a letter to Yamaha corperate..
That will get them thinking..
That will get them thinking..
welterracer said:
That is being done. Basically asking them if they want to settle or go to court.
HYERUP
Pro
Banjo- I agree that all Dealers should "go to bat" for customers. Trouble is....the stack of engine warranty claims for the RX-1 is VERY SMALL. Each claim is put under a microscope by the Japanese; especially in relation to dependability of a new product like the RX.
The downside (and you know this is true) is that people do the STUPIDEST MOST REDICULOUS %$#@ing things and try to get it covered by warranty. They then like to bragg to their friends that it will or would or was covered by warranty.
The credibility of a Dealer's warranty dept. with the manufacturer is a sensitive thing, and should not to be jeopardized, otherwise it hurts everyone involved.
The best answer a Dealer can give is "I'll try my best".
The downside (and you know this is true) is that people do the STUPIDEST MOST REDICULOUS %$#@ing things and try to get it covered by warranty. They then like to bragg to their friends that it will or would or was covered by warranty.
The credibility of a Dealer's warranty dept. with the manufacturer is a sensitive thing, and should not to be jeopardized, otherwise it hurts everyone involved.
The best answer a Dealer can give is "I'll try my best".
99SRX700
Extreme
The dealer is screwing you on this one. Usually in warrantee scenarios the manufacturer is more likely to listen to the dealer than you. When you think about it...people will say anything to get their sled fixed for free and therefore the dealer is a more reasonable voice over the matter. The dealer set the stage when they told you they wouldn't warrantee it. Even if they had the yamaha rep come down and look at it...the fact is the rep was thinking "hmmm I am going to look at a sled the dealer has already said should not be warranteed". The reality is, the pre-conception the dealer initiated had a strong effect on the situation.
I remember two years ago when I went to hudson cycles to get a new W-Arm for my SRX and they quoted me 300 for a new arm. Then when I asked the service guy if he was sure that was the right price he gave me an attitude. I walked out, went to another yammi dealer, and got my new control arm for just over 100 bucks.
My father bought a new sled a couple years back and it came with a dead battery. He bought the sled as a left over in July...in September we realized the sled came with a dead battery. He brought it there to get it warranteed and they said the battery was defective, but refused to give him a new one. He went to another dealer and with no questions asked...got a free battery (it hadn't even snowed yet, he bought the sled in july and he brought the battery to the dealer in late september). The list of stories goes on. I know a lot of other people who have worse things to say about them then I do.
I don't like to bad mouth businesses even when I have bad experiences...but in this case when I consider my experiences with this particular dealer...and the many others I know who have had equally bad, and worse experiences with them, I feel no regrets about posting messages like this. A dealer like that deserves to be bad mouthed...its our right as consumers in situation as extreme as this to bad mouth dealers so that they are forced to get their act together or lose the business. Stay away from them...sometimes I truly believe they make an effort to give people a hard time. Why they would do that I have no idea.
I remember two years ago when I went to hudson cycles to get a new W-Arm for my SRX and they quoted me 300 for a new arm. Then when I asked the service guy if he was sure that was the right price he gave me an attitude. I walked out, went to another yammi dealer, and got my new control arm for just over 100 bucks.
My father bought a new sled a couple years back and it came with a dead battery. He bought the sled as a left over in July...in September we realized the sled came with a dead battery. He brought it there to get it warranteed and they said the battery was defective, but refused to give him a new one. He went to another dealer and with no questions asked...got a free battery (it hadn't even snowed yet, he bought the sled in july and he brought the battery to the dealer in late september). The list of stories goes on. I know a lot of other people who have worse things to say about them then I do.
I don't like to bad mouth businesses even when I have bad experiences...but in this case when I consider my experiences with this particular dealer...and the many others I know who have had equally bad, and worse experiences with them, I feel no regrets about posting messages like this. A dealer like that deserves to be bad mouthed...its our right as consumers in situation as extreme as this to bad mouth dealers so that they are forced to get their act together or lose the business. Stay away from them...sometimes I truly believe they make an effort to give people a hard time. Why they would do that I have no idea.
snowjunkie
Newbie
hudson cycle blows
hudson cycle is the worst yamaha dealer I have ever dealt with I had an srx that had a rebuilt engine 130 miles, fouled 2 plugs one day took it to them for a tune up and they said I had a bent crank. I called midwest crank sent it to them it was only .002 out of round (fine) they then said it was bad crank bearings and they could not check it because they had no crank stand for a tripple, then porked me for 7 bills, on the 2nd ride across the lake I blew #1 piston and cyl ,called them monday they said sorry cant back it up. the sad part is all my buds ride yamaha, and now no one goes there
a-1 in manchester has been pretty good to me
hudson cycle is the worst yamaha dealer I have ever dealt with I had an srx that had a rebuilt engine 130 miles, fouled 2 plugs one day took it to them for a tune up and they said I had a bent crank. I called midwest crank sent it to them it was only .002 out of round (fine) they then said it was bad crank bearings and they could not check it because they had no crank stand for a tripple, then porked me for 7 bills, on the 2nd ride across the lake I blew #1 piston and cyl ,called them monday they said sorry cant back it up. the sad part is all my buds ride yamaha, and now no one goes there
a-1 in manchester has been pretty good to me
SuperStroker!
Pro
banjo04414 said:
Like it or not, Oak Hill is correct!
Believe me, he knows what he's talking about on this and is highly qualified to comment!
It all starts with your relationship with your Dealer!
He can help you or he can shuv it all the way home for you....
When ever you select a dealer to purchase a power product from, research the service department and listen to "the reasonable peoples opinions on the dealeship" If the buzz is negative, ITS OUR RESPONSIBILITY as consumers to PUT THAT DEALER OUT OF BUSINESS AS SOON AS POSSIBLE!
What that means is ITS WORTH AN EXTRA 300 BUCKS OUT OF OUR POCKETS when we purchase a sled, to buy from a dealer that will stand behind you and is not "incompetent"!
How many of you can honestly say that if dealer "A" (who is a complete a-hole) but will sell you a sled for 8200.00 vs dealer "B", who is sharp, honest and will stand behind you, but will only give you a best price of 8500.00, that you didn't run to cheap #*$&@-wipe and save yourself 300 bucks?
Not many...
Put bad Yamaha dealers out of business and support the ones that support you!
banjo04414
Pro
I totally agree about putting bad dealers out of business. When I go to a dealership to purchase a sled, I try to get the best price for sure like everyone else. But I also learned that saving a few hundred dollars and having to travel to get it isn't worth while. My RX1-ER cost me $200 more then if I bought from a dealer acouple of hours away. I did that because I knew if I had warranty work he probably would take care of me and I also wouldn't have to travel as far for the repair. But, that still doesn't make me feel I have to be loyal to him. If he wants my repeat business, next sled I expect him to meet or beat other dealers prices. I spent 500-600 dollars on accessories at his dealership, as well paying a few hundred more for the sled. At this point he should be the one that would want to keep my business, not the other way around. SledDog seems to be getting screwed by this dealer. If he bought it from them, they should stand behind their product. I don't care if this is the only RX1 that this has happened to, if it was put together wrong then fix it under warranty. most good dealerships do that without being asked. I wish you the best of luck SledDog.
Oak Hill
VIP Member
Thank you Superstroker for the complement. Your Dealer just does not care. By what Ive seen in the picture the rod nuts came loose and caused rod failure. This should of not occured. Try another Dealer. This would be an opportunity for creating a customer for life. Wish you luck.
