Customer service

[STAIN]

I thought I put some positive news out there.
I run INS traction ( Formerly Roetin ) Hornet studs. I get them from an on site sponsor. I have been using them since my 2017 Sidewinder. They are thinner profile than most. I also like that they will snap off instead of bend. I figure they will break before bending and ripping out of my track. I usually break a couple a year and I have extras on hand. They also say they have a year warranty.
The last 2 years I have been riding in some pretty gnarly condition's, lots of dirt and rocks. Needless to say I have prematurely worn out a bunch of stuff. I have also have broken a bunch of studs. 18 by my last count.
On a whim I emailed INS and asked what the warranty was, I purchased in the summer of 2022 and told them as much. I was asked when I purchased them and how many where broken. No problem was the response.
In my mail box yesterday was a package of 25 new studs with nuts.
it is good to see some companies stand behind their stuff these days. I'll keep buying.

 

[fatchance]

Hard to find these days Rich. I will say though I had a Shorai battery I bought over the summer to use in my Waverunner and in my sled. I had problems with it once installed in the sled. BMS would just make the battery act dead. Through emails with Shorai they shipped a new battery out free of charge. They definitely gained a faithful customer in me.

 

[Simplespeed]

I thought I put some positive news out there.
I run INS traction ( Formerly Roetin ) Hornet studs. I get them from an on site sponsor. I have been using them since my 2017 Sidewinder. They are thinner profile than most. I also like that they will snap off instead of bend. I figure they will break before bending and ripping out of my track. I usually break a couple a year and I have extras on hand. They also say they have a year warranty.
The last 2 years I have been riding in some pretty gnarly condition's, lots of dirt and rocks. Needless to say I have prematurely worn out a bunch of stuff. I have also have broken a bunch of studs. 18 by my last count.
On a whim I emailed INS and asked what the warranty was, I purchased in the summer of 2022 and told them as much. I was asked when I purchased them and how many where broken. No problem was the response.
In my mail box yesterday was a package of 25 new studs with nuts.
it is good to see some companies stand behind their stuff these days. I'll keep buying.

Great to hear and hard to find any company loyal to its customers. If they are loyal to me, Iam same to them.. I Agree 100 %

 

[DooZ]

Been running Hornets/Stingers forever. If your supplier is CBPerformanceparts (advertiser here) I can vouch for their great customer service. My last order showed up on my doorstep 2 days from order date with regular shipping. Very competitive pricing as well!

 

[STAIN]

If your supplier is CBPerformanceparts (advertiser here

Yup. Although I have had great service from CB also, in fact getting a return text on hyfax stock last Sunday, I dealt with INS directly on the stud warranty.

 

[jonlafon1]

Been running Hornets/Stingers forever. If your supplier is CBPerformanceparts (advertiser here) I can vouch for their great customer service. My last order showed up on my doorstep 2 days from order date with regular shipping. Very competitive pricing as well!

Second this for sure! CB Per.