nate007
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I was talking to my Yamaha dealer the other day, and got to talking about all the posts here at TY stating that when people call Yamaha they are getting the same response, "that's the first we've heard of this" from many of the people we talk to.
Rod told me that there are about 15 people in the summer months, and around 5 - 6 in the winter, that take calls from customers regarding issues with their sleds.
Many of the topics talked about on this stie (handwarmers, Ohlins, Nytro front ends, etc.,etc.) are handled by this group of people. They are under strict instructions to give that response to most all topics that are relayed to them. They do listen, and they do have meetings that they communicate the frequency of calls, and the problems that are coming in. After the issues receive enough calls, Yamaha begins developing fixes for the issues, and then releases service bulletins to the dealers. After that, they will start recognizing the issues when talking to customers.
To me, this was very helpful, knowing that even though my front end is tweaked, and may not be covered under a service bulletin, or under warranty, is being reported. My problem won't keep me from riding, and even if it does get worse, my dealer has looked at it, and assured me that it would be taken care of.
I hope relaying this information will help to settle the nerves of those who are frustrated with Yamaha's response to their calls. This is merely a process that must be followed to get proper response.
Rod told me that there are about 15 people in the summer months, and around 5 - 6 in the winter, that take calls from customers regarding issues with their sleds.
Many of the topics talked about on this stie (handwarmers, Ohlins, Nytro front ends, etc.,etc.) are handled by this group of people. They are under strict instructions to give that response to most all topics that are relayed to them. They do listen, and they do have meetings that they communicate the frequency of calls, and the problems that are coming in. After the issues receive enough calls, Yamaha begins developing fixes for the issues, and then releases service bulletins to the dealers. After that, they will start recognizing the issues when talking to customers.
To me, this was very helpful, knowing that even though my front end is tweaked, and may not be covered under a service bulletin, or under warranty, is being reported. My problem won't keep me from riding, and even if it does get worse, my dealer has looked at it, and assured me that it would be taken care of.
I hope relaying this information will help to settle the nerves of those who are frustrated with Yamaha's response to their calls. This is merely a process that must be followed to get proper response.
YamaChris
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It is true of any industry. Sometimes I will ask a manufacturing company in my line of work if this is a common problem. 99% of the time or more they will say "no, absolutely not", "this is the first time I heard about this issue".
These companies have a system in place to maintain good PR and will not add fuel to the fire by admitting to a problem until they completely understand and/or have a fix for it. Yamaha is no different and I can't blame them as long as they acknowledge the issue and are working on a solution.
Good info Nate007 so guys do not get to frosted at a seemingly insensitive response.
These companies have a system in place to maintain good PR and will not add fuel to the fire by admitting to a problem until they completely understand and/or have a fix for it. Yamaha is no different and I can't blame them as long as they acknowledge the issue and are working on a solution.
Good info Nate007 so guys do not get to frosted at a seemingly insensitive response.
Tom-RX1
Expert
AS long as nobody knows they don't have to fix anything and hope the problem will go away . Keep everything secret and bull###t the public .
Tom-RX1
Tom-RX1
welterracer
TY 4 Stroke God
I cant say i agree with what they do on the phone..
Most people dont go on TY , or any site for that matter, so they are made to feel as thou they are one in a million.. Thats not fair to them..
They should just admit a problem and offer a fix.. But i guess that wouldnt make them any money in the long run
Most people dont go on TY , or any site for that matter, so they are made to feel as thou they are one in a million.. Thats not fair to them..
They should just admit a problem and offer a fix.. But i guess that wouldnt make them any money in the long run
gormleyflyer2002
TY 4 Stroke Junkie
no different than the dealers.....ask about a real and known problem. You get the rolling of the eyes and "sounds like one of those internet problems"....shhh,
this makes me freaking crazy.
this makes me freaking crazy.
nate007
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2. '04 Redline Revolt 800
3. '09 Nytro XTX - twin screw
I've gotten that too. I'ts sad to think that most active members of this site could know as much or more than the dealers, but I suppose they probably have things like sales goals, interest payments, and overhead to contend with rather than the number of handwarmer complaints in a different part of the country....
You have to put yourself in the shoes of the dealer sometimes, and see that what may be important to us may not be such with them..
I may not agree with the policy of Yamaha (and many others) to flat out deny knowlege of problems, but I have to understand they have their reasons too, and as long as there is something done obout it sooner or later, I'm good with that.
You have to put yourself in the shoes of the dealer sometimes, and see that what may be important to us may not be such with them..
I may not agree with the policy of Yamaha (and many others) to flat out deny knowlege of problems, but I have to understand they have their reasons too, and as long as there is something done obout it sooner or later, I'm good with that.
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