So I purchased a new 2015 sled a few weeks ago and since then have received a letter from the dealership, a letter from Yamaha, a call from "Yamaha", and a survey from Yamaha. I have hesitated filling out the survey because there have been some "issues" with my sled (in the shop) that really should not have been issues, these were issues straight from the factory that should be addressed before they every build another sled as they are "trip ruiners" and could potentially leave a fella stranded. Now, I have no doubt the dealer will take care of these "issues" but doesn't Yamaha want to know about them so they can avoid future warranty repairs.
The very nice lady on the Yamaha survey call could have really cared less about the problems I was having with the sled on my trip (great timing) and kept interrupting me to ask about my "purchase experience"....I finally gave up and said "it was fine" and hung up.
I fully planned on explaining these issues in the written survey so that Yamaha might actually look at the survey and take heed in what a customer feels is a problem.....but nope, nowhere to even write it. All of the questions revolve around the "purchase" of the sled, question after question regarding the dealer. In fact I don't think I am even going to fill it out because if they really wanted to know my opinion on dropping thousands on a machine with their name on it then they would give me the option of stating such (good and bad). Asking me to throw the dealer under the bus time after time for issues that are obviously factory problems does nothing to improve the future quality control of the sleds they are producing.
In my mind the dealer is only there to peddle the paperwork, collect money, and fix issues that with proper testing should not have been issues from the initial purchase but obviously Yamaha is just interested in my opinion of the dealer.
Now before you take this as a bashing Yamaha thread the same thing was true with my wife's Honda Pilot and my Toyota Tundra.....the calls and surveys are geared towards the "dealer experience" and not "improving product"....seems like a waste of time and paper to me because the dealer must have been ok or I would have never purchased the SUV/Truck/Sled in the first place.
Ok....I'm done venting....by the way, I still love the sled
and have no doubt the factory screw-ups will be resolved by my dealer.
The very nice lady on the Yamaha survey call could have really cared less about the problems I was having with the sled on my trip (great timing) and kept interrupting me to ask about my "purchase experience"....I finally gave up and said "it was fine" and hung up.
I fully planned on explaining these issues in the written survey so that Yamaha might actually look at the survey and take heed in what a customer feels is a problem.....but nope, nowhere to even write it. All of the questions revolve around the "purchase" of the sled, question after question regarding the dealer. In fact I don't think I am even going to fill it out because if they really wanted to know my opinion on dropping thousands on a machine with their name on it then they would give me the option of stating such (good and bad). Asking me to throw the dealer under the bus time after time for issues that are obviously factory problems does nothing to improve the future quality control of the sleds they are producing.
In my mind the dealer is only there to peddle the paperwork, collect money, and fix issues that with proper testing should not have been issues from the initial purchase but obviously Yamaha is just interested in my opinion of the dealer.
Now before you take this as a bashing Yamaha thread the same thing was true with my wife's Honda Pilot and my Toyota Tundra.....the calls and surveys are geared towards the "dealer experience" and not "improving product"....seems like a waste of time and paper to me because the dealer must have been ok or I would have never purchased the SUV/Truck/Sled in the first place.
Ok....I'm done venting....by the way, I still love the sled
and have no doubt the factory screw-ups will be resolved by my dealer.
