OK Now I'm Pissed!

This is typical of many dealer preps......
 
That doesn't suprise me at all. It's a pretty busy time for dealers, they are changing inventory over to sleds, winterizing bikes, and pwcs (maybe the occasional atv). Additionally they have a bunch of customers coming in with left over problems with their sleds from the end of last season that they put off over the summer. I am not saying that it is the quality of work that should be acceptable but I highly doubt that there are many dealers out there that aren't going to make some mistakes along the way with the amount of volume they have to deal with this time of the year.

Sorry to hear what happened but at least you are sorting it out before the first ride! Congrats on the new sled, looks killer. Let us all know how you like it.
 
With that kind of Dealer prep, I'd take it back and insist that the REAL Tech do the PDI again, ALL of it. With the mistakes you've spotted, I bet you all the bolts weren't torqued correctly either, maybe not even checked. I've noticed that on my new sled, the bolts were marked with a blue marker. I think that's to signify that the bolts' torque was checked.
 
I would suggest that the service manager should WANT to know about this, so he can make sure it doesn't happen again. This goes beyond 'mistakes happen'. There should be a checklist (the US part # is LIT-12588-00-06, I'm sure the CAN is similar or the same) to follow and if you are going to insist that your junior/new techs do PDI's, then they at least need to be reviewed by the head tech.

The 'busy' dealer argument doesn't fly, if they're to busy to take care, then they won't be busy long.....
 
We had a dealer local that was similar. Always had some 19 year old kid putting stuff together and it was always coming back in with problems. The owner was an #*$&@ who went through employees all the time and now.. Its an empty building with "For Sale, Contact Citi Bank for info" their gone....
 
mr.pitstop said:
We had a dealer local that was similar. Always had some 19 year old kid putting stuff together and it was always coming back in with problems. The owner was an #*$&@ who went through employees all the time and now.. Its an empty building with "For Sale, Contact Citi Bank for info" their gone....
Click to expand...

and thats the point here to me...

investigate who you are going to do business with..especially the service department...walk in when shopping and ask to see if you buy from them who will prep your sled...what checklist they follow etc...the salesperson is included in this as well..

to me theres all kind of places I do business with that have these teenagers working there...many good...

when they put a face to you and have a connection they often do better for you.. not just a name on a paper...
 
And so the list grows! Just checked my toe adjustment. Toed out 15/16", waaaay too much. They will replace boot clamps and offered to go over everything but I'll have to think long and hard before taht would happen!
 
Ask them for Yamaha customer service number and there dealer number! Im really picky about dealers.
 
ITHAPPENS said:
And so the list grows! Just checked my toe adjustment. Toed out 15/16", waaaay too much. They will replace boot clamps and offered to go over everything but I'll have to think long and hard before taht would happen!
Click to expand...

Not by the same kid is it?

I agree with bottlerocket, ask the Dealer for the customer service number and Dealer number.

Unfortunately, your trust in that dealership is gone, as well as your wish to buy from them again I'm sure.

Have you spoken with the Store owner?
 
Boy that sucks. I mean everyone makes mistakes, but out right sloppiness like that is unacceptable!!!!!



Man, I'd think twice about that dealer again if that happened......




But you know what I'd do???? I bring the sled back. Really, i would. I bring it back to them and then I'd get Yamaha's contact # and the dealer number.


THEN, I'd give them 2 or 3 days with the sled to make things right. I'd tell them when exactly I'd be back to pick it up and give them that one chance. I'd also demand some sort of compensation from them for the trouble, like a free 500 miles maintenance/ oil change or something.


The threat leverage you'd have is losing a valuable customer and getting in trouble with Yamaha. probably BIG trouble by the looks of that!!!!



Just my $.02!!!!




Mike
 
Only spoken with the manager at this point, funny thing is I just received my sales survey and I know how important that is to the dealer. Still thinking about how to approach the whole situation. I'm all for giving a business a second chance to make things right, I just need to convince myself I should trust them enough to bring it back. So far I've corrected everything myself, just set the toe! Need to take a deep breath :drink: and consider myself lucky there's no snow on the ground, lots of time to deal with it.
 
How would you gauge the Manager's response to your issues? Do you feel that he was genuinely concerned, or was he pretty non chalant about it all?

Fill out the survey honestly.
 
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