Scott Bergstrom Help!!!!!

[BombaPolaYama]

I can stop by the shop tomorrow and tell Scott to get ahold of you, PM me your info so I can pass it on to him. Last he told Me his supplier of carbide was screwing him around,

Anyone know how to get through to Scott Bergstrom? I have ordered carbides from him several times, including an order last week and have questions on set-up with slydog powdwerhounds with triples. I have heard to keep trying because he is busy, but when selling a product or service, you NEED to answer phones!!!!!!!!!!!! I have literally tried at least a few hundred times since last Friday......from seven in the morning until seven at night. VERY frustrating to say the least.

A strange way to do or in this case not do business.
One thing I can say though, I got enough detail from his website to make my own ski savers.

 

[mdkuni]

Pretty sure the guy just takes his phone off the hook until he is ready to talk. He is a great guy that makes a good product. He needs to be available for his customers though. Especially with the cost of his products.

I have had a problem with the carbide chipping and he has repaired the bars for me in the past. I have a new set with the same issue after 220 miles. I need them fixed. Sad to say, but I think I am done with him as well.

Any recommendations for an alternative? No one else seems to make a single bar product like Bergstrom. Anyone used SnowStuds Magnum bar?

 

[Super Sled]

viewed my call history, I've tried 272 times since I last talked to him. Luckely I'm layed off and have the time.

Uh oh, Bergstrom has a stalker!!!!!!

 

[Viper_Dave]

I've been trying guys! You can only hound someone so much. I'll keep at him and probably show him this thread. I HOPE it gets his attention

 

[Direct Attack]

I also have been trying every day, five times a day for over a month now. Gave up a week ago. Got tired of the busy signal ! If he was smart he would hire more people ! Just my two cents worth !

 

[Daranello]

I canceled my order last year cause it took so dam long. Then he chatter with me for 30min. Lol

 

[brown.dog]

Crazy to hear the responses, I must have gotten lucky. Tried calling 3 times, and got him 3 times. Took the time to answer all my questions. Even called me back with info that he didn't have at the time! Nice guy, but I agree that he needs to hire someone to answer phones if the masses not having the experience I did.

 

[THKSNOW]

I bought 6" triples from him when my sled was new. It was a pain trying to get a hold of him back then too. HE NEEDS A SECRETARY! He has a great product, the triples have lasted over 10,000 miles. But, I'm not dealing with the hassle this time around, I'm going to put on Stud Boy Deuce Bars.

 

[spike337]

^^^Awesome picture/avitar THKSNOW!

 

[THKSNOW]

Thanks!

 

[SledFreak]

Bringing this back to the top.... I have been trying to get a hold of Scott, but no answer. Weird for this time of the year. I am trying to beat the rush and order my runners now. Anyway to get a hold of him Viper Dave? Is he on vacation this time of the year?

 

[SLEDSTART]

I know one of his kids had a baby not long ago so he did tell me he was going to be a bit scarce, but rest assured he is around. I know he can be hard to reach sometimes but when you do get him he is a great guy to chat with and very helpful. I will be going to see him later this month or next to pick up an order.

 

[Viper_Dave]

I'll likely see him tomorrow.

 

[SledFreak]

Hey Dave, just wanted to say thanks for the help bud. Just received my runners yesterday. I ended up talking Scott him last week and he sent them out the next day. Thanks for all your help....