big_ry_ry
Expert
Took my sled in for the service bulletins, was checking it out today and i noticed coolant on my side cover.. Not a big deal but then i noticed my coolant level was empty, not to serious but maybe someone else can answer me why were they messing with the coolant for my service bulletins? (05 RS Venture)
Next thing i decided to inspect a little more, I noticed that the screw on the coolant side on the floor board was half in, look on then i notice the first screw on the bottom lip was a 1/4 of the way in, then the next one is missing.
ok, i go into the house get my screwdriver and try to tighten them, they are not moving. They will not go in or come out so i thinked they stripped them and now i am a little
off.
Now im wondering what else do i have to worry about that they decided to miss or not do. I can understand forgetting about a screw but when two of them are half of the way in then you decided to do a crap job.
I almost dont want to ride it now because im afraid what else they decided what was not improtant to put back on and break down in the middle of no where. i also don't feel i should have to take it to another dealer and pay to have them check the work that somebody else did.
I called the dealer and waiting for a call back...
What are some of your thoughts on this and how might some of you handle it..
It also took them 3 weeks to do the work and they had all the parts. I was also told i would have the sled back in 3-4 days....
I think this is my last experience with this dealer, it is a shame too beacause they are a 2 minute drive from me
Next thing i decided to inspect a little more, I noticed that the screw on the coolant side on the floor board was half in, look on then i notice the first screw on the bottom lip was a 1/4 of the way in, then the next one is missing.
ok, i go into the house get my screwdriver and try to tighten them, they are not moving. They will not go in or come out so i thinked they stripped them and now i am a little
off. Now im wondering what else do i have to worry about that they decided to miss or not do. I can understand forgetting about a screw but when two of them are half of the way in then you decided to do a crap job.
I almost dont want to ride it now because im afraid what else they decided what was not improtant to put back on and break down in the middle of no where. i also don't feel i should have to take it to another dealer and pay to have them check the work that somebody else did.
I called the dealer and waiting for a call back...
What are some of your thoughts on this and how might some of you handle it..
It also took them 3 weeks to do the work and they had all the parts. I was also told i would have the sled back in 3-4 days....
I think this is my last experience with this dealer, it is a shame too beacause they are a 2 minute drive from me
I would take pictures of the screws etc.. And then take your sled back to the shop, show them the pictures and tell them that Yamaha, and your lawyer are going to get these pictures if the problem is not corrected right now...I had a buddy do something very simular to his dealer and they fixed the sled right away, and the service he gets from them now is great..Glad you have patience my hands would be around someones neck right now.......
Whay would you do?
In 96 I was unhappy with the MPG on my new XT 600. The dealer did a few things like loosen track but nothing helped. I called Yamaha customer service to see if there was anything they could do as I had heard from some people that Yamaha had done some updates to their sled that helped. She informed me that they didn't have any updates or recalls but to take my sled in to the dealer and Yamaha would pay for half of the work that would be done to it. I had some other non warranty work(can't remember what) done to it and when I picked it up and went to pay I was informed that Yamaha picked up the tab for the whole thing. My dealer explained to the rep that I was a loyal customer, had purchased sleds and 4 wheelers and the service rep told them that it was so nice to get a call from someone that didn't yell at her so they would just pay the bill. The moral is go the high road first, just as you have and use threats as a last resort. If you do have to use threats I would find a different dealer as he isn't worth keeping.
In 96 I was unhappy with the MPG on my new XT 600. The dealer did a few things like loosen track but nothing helped. I called Yamaha customer service to see if there was anything they could do as I had heard from some people that Yamaha had done some updates to their sled that helped. She informed me that they didn't have any updates or recalls but to take my sled in to the dealer and Yamaha would pay for half of the work that would be done to it. I had some other non warranty work(can't remember what) done to it and when I picked it up and went to pay I was informed that Yamaha picked up the tab for the whole thing. My dealer explained to the rep that I was a loyal customer, had purchased sleds and 4 wheelers and the service rep told them that it was so nice to get a call from someone that didn't yell at her so they would just pay the bill. The moral is go the high road first, just as you have and use threats as a last resort. If you do have to use threats I would find a different dealer as he isn't worth keeping.
big_ry_ry
Expert
work
good points, i am going to take pictures tomorrow when i get home from work. I dont like making threats i quess i expect people to be honest and take care of issues.
To me this was no accident, that is why i am mad. I was calm and respectful to the manager but the more i think about it the angrier i get.
good points, i am going to take pictures tomorrow when i get home from work. I dont like making threats i quess i expect people to be honest and take care of issues.
To me this was no accident, that is why i am mad. I was calm and respectful to the manager but the more i think about it the angrier i get.
big_ry_ry
Expert
service
The service manager called me back this morning right at 9 am, I told him what was missing and i dont feel comfortable with the work that was performed. He said that he will check everything that was done personally and have it back to me by monday the latest if not tomorrow. He said he might come in on his day off to work on it.
He also said that they have to order screws for the side cover. (What size are they?) hell if i have to wait for 3 damn screws i will go to the store and buy some zinc one's with washers untill they get the new one's in. then i think i will put them back on. I did not have problems when i did my oil changes, glad i do my own oil changes now...
The service manager called me back this morning right at 9 am, I told him what was missing and i dont feel comfortable with the work that was performed. He said that he will check everything that was done personally and have it back to me by monday the latest if not tomorrow. He said he might come in on his day off to work on it.
He also said that they have to order screws for the side cover. (What size are they?) hell if i have to wait for 3 damn screws i will go to the store and buy some zinc one's with washers untill they get the new one's in. then i think i will put them back on. I did not have problems when i did my oil changes, glad i do my own oil changes now...
I understand that you don't want to threaten and cause issuea , but from what I have done in the past is sort of speak laid down the rules..This sled is my baby when I bring it to someone to work on it I expect the work to be done properly, if there is a screw up I give the person a chance to fix it, if any problems start then things will get very nasty...Sounds like the manager is trying to get things fixed up, I would let them buy the screws and put them in why should you ??? Once the dealer knows how you are to deal with you should be ok..Good luck with the sled......
impalapower
TY 4 Stroke God
Hopefully they are making an honest effort to patch things up. Be nice about it and they will probably take good care of you. Sometimes you don't know who is working on your sled, and that makes it difficult to trust someone, especially after your incident. If you are pleased with the results when you get your sled back, then the next time it needs to go in, deal with the individuals who you spoke with. Sometimes when you work with the same people you get better responses. Good luck with your troubles.
big_ry_ry
Expert
service
I am making an honest effort, but this is not the first time I have had an issue with the dealership, actually it is the third time I have had a problem with the dealership. Once was with the setup up the machine when I first bought it and then there was an order issue with the some parts and then there was this time and let me tell you three bad experiences and they kind of lost my trust.
How many chances would you give a dealer? I know I have not bought many things from them actually this is my first new sled. I have a life time of buying left. I was even thinking about buying a new motorcycle from them. They know who I am...
My biggest problem is that this was no accident, when you strip 2 screws and loose one and don't fill up the coolant from just looking from the outside that is too many incidents for one visit. Beside the fact it took them 2 weeks longer than promised.
I could understand forgetting to put a screw on but not the combo of all this. I will let them make it right this time but there will be no next. When you loose all trust in a dealer it is either time to switch stores or brands.
impalapower said:
I am making an honest effort, but this is not the first time I have had an issue with the dealership, actually it is the third time I have had a problem with the dealership. Once was with the setup up the machine when I first bought it and then there was an order issue with the some parts and then there was this time and let me tell you three bad experiences and they kind of lost my trust.
How many chances would you give a dealer? I know I have not bought many things from them actually this is my first new sled. I have a life time of buying left. I was even thinking about buying a new motorcycle from them. They know who I am...
My biggest problem is that this was no accident, when you strip 2 screws and loose one and don't fill up the coolant from just looking from the outside that is too many incidents for one visit. Beside the fact it took them 2 weeks longer than promised.
I could understand forgetting to put a screw on but not the combo of all this. I will let them make it right this time but there will be no next. When you loose all trust in a dealer it is either time to switch stores or brands.
big_ry_ry
Expert
went to dealer
went to my dealer today and gave them the sled, they were apologizing, I saw the general manager and he was like oh that was your sled that happened to. I will make sure that it gets fixed. They are also going to make some adjustments on the sled for free!!
So a i feel better about this now but i hope it is done correctly this time.
Thanks for everybody's input
went to my dealer today and gave them the sled, they were apologizing, I saw the general manager and he was like oh that was your sled that happened to. I will make sure that it gets fixed. They are also going to make some adjustments on the sled for free!!
So a i feel better about this now but i hope it is done correctly this time.
Thanks for everybody's input
impalapower
TY 4 Stroke God
Re: service
I'm in HVAC service, I know your problem all too well. Some of the employees are just there for a check, not the customer. I can't blame customers taking their business elsewhere. Sometimes folks don't understand that its their job to make the customer happy. Yes sometimes things go wrong or get forgotten, but more than once isn't right. I can't blame you if you change dealers or brands. It shouldn't make any difference if you purchase one sled or onehundred sleds.
big_ry_ry said:
I'm in HVAC service, I know your problem all too well. Some of the employees are just there for a check, not the customer. I can't blame customers taking their business elsewhere. Sometimes folks don't understand that its their job to make the customer happy. Yes sometimes things go wrong or get forgotten, but more than once isn't right. I can't blame you if you change dealers or brands. It shouldn't make any difference if you purchase one sled or onehundred sleds.
big_ry_ry
Expert
sled
Why would i think this time was different, called today to see the status of the sled, the answer i got was they have not touched it yet....
Great, i think i am going to pick it up and call corporate yami today and complain.
It is finally snowing here and who the heck knows when the next time we may get rideable snow........
Why would i think this time was different, called today to see the status of the sled, the answer i got was they have not touched it yet....
Great, i think i am going to pick it up and call corporate yami today and complain.
It is finally snowing here and who the heck knows when the next time we may get rideable snow........
big_ry_ry
Expert
Last straw
Drove by the dealer yesterday and saw the sled sitting there on my trailer in their locked fence. It did not move from when they recieved it from me.
Went there today and the sled was in the same spot and snow on top of the cover, it snowed last night and was done by 9am so i know it did not move all day.
Now i am a little upset, went in talked to the service manager and he said "i have two guys working on it right now just to make sure everything was done correctly it should be done in an hour or two" instead of calling him a f-ing liar i left and called yamaha.
Yamaha rep put me to an account specialist (i think thats what she said) and i told her the story and she said, "what do you want us to do about this" i said i dont know what can you do, i know they are not checking it over can i bring it to another dealer and have them check it over for free. That they can do but they can not take anything apart, so they dont "take anything apart that is not damaged but if something breaks down that the original dealer installed they (original dealer) will have to repair it or you would have to pay another dealer to repair, the original dealer should be responsible for their work"
I dont know about this to be honest, i am pretty frustrated.
At this point take the sled and pay off the balance that is owed... Kinda how i feel right now
Drove by the dealer yesterday and saw the sled sitting there on my trailer in their locked fence. It did not move from when they recieved it from me.
Went there today and the sled was in the same spot and snow on top of the cover, it snowed last night and was done by 9am so i know it did not move all day.
Now i am a little upset, went in talked to the service manager and he said "i have two guys working on it right now just to make sure everything was done correctly it should be done in an hour or two" instead of calling him a f-ing liar i left and called yamaha.
Yamaha rep put me to an account specialist (i think thats what she said) and i told her the story and she said, "what do you want us to do about this" i said i dont know what can you do, i know they are not checking it over can i bring it to another dealer and have them check it over for free. That they can do but they can not take anything apart, so they dont "take anything apart that is not damaged but if something breaks down that the original dealer installed they (original dealer) will have to repair it or you would have to pay another dealer to repair, the original dealer should be responsible for their work"
I dont know about this to be honest, i am pretty frustrated.
At this point take the sled and pay off the balance that is owed... Kinda how i feel right now
impalapower
TY 4 Stroke God
I'd be frustrated too, its clear that they don't take care of customers. Even after all the communication done between both parties, nothing has been resolved yet. I don't have better words to say or any ideas, other than taking the sled somewhere else. I am sure someone here could be of better advice. I am truly sorry for your troubles.
big_ry_ry
Expert
impalapower said:
thanks atleast i can find some support here
... I truly love the sled, i bought it for the technology.. all my other buddies have new ski-doo's (05's) same year as mine and they were all bashing me, i was like you will see, yamaha will change the industry. The sled is still good just the dealer sucks.... I hope nothing breaks down in the middle of no where, i have allways had a fear of being stranded
big_ry_ry
Expert
dealer
If anybody lives in WNY and does not want the same problems with a dealer PM me and I will give you the name of the dealer.
They are not just in motorsports, they sell other products as well. Pm me if you want to know what dealer to stay away from...
If anybody lives in WNY and does not want the same problems with a dealer PM me and I will give you the name of the dealer.
They are not just in motorsports, they sell other products as well. Pm me if you want to know what dealer to stay away from...
