Well, I guess we will just have to call Yamaha direct. I had to do it on a shock problem that I had on my SX700R. The rubber bumper was gone, and the plastic washer was cracked. The Yamaha dealer in town said it was from abuse, I'm sorry, but my wife drives it, and I'm lucky we do 35-45 on the trail, 60 on the river. I ended up calling Yamaha, and filing a complaint, it got fixed right away. So, maybe it is the dealer sometimes. I have a fax machine, and can have them send me something.