!!!!No Customer Service in Canada!!!!

[SledFreak]

I still say that your DEALERSHIP makes a HUGE! difference when it comes to these situations, DEALER has to know at what door to knock or else you just end up in a DEAD END! or you speaking to someone that doesn't give a !@#$ about your problem and the ball just keeps going around till the proper person/manager/department hears about the problem then gets it taken care of...

Back in 2005 when the 1st MONO RA came out I was 1 of the lucky owner that went threw HELL! with all kinds of issues and the DEALER stood behind me and got everything back to par...YAM replaced the COMPLETE suspension, shock, idlers, rails, both arms even a new track...and I now have problems with a CRACKED rear exhaust on my '08 APEX and its been covered with no issues...

Agreed...

 

[BOUNTYHUNTER]

I still say that your DEALERSHIP makes a HUGE! difference when it comes to these situations, DEALER has to know at what door to knock or else you just end up in a DEAD END! or you speaking to someone that doesn't give a !@#$ about your problem and the ball just keeps going around till the proper person/manager/department hears about the problem then gets it taken care of...

Agreed...

...ABSOLUTELY

 

[NyTrOMaNIaC]

Latest development.

I got a confirmation email today, that Yamaha Canada will cover the part under warranty, and i will not get a bill later down the road looking for reimbursement.

I am not sure if they are still following this thread or not.. but my last few emails have been with "Scott" I think it may be the same person that you are referring to, as he emails are pretty abrupt and short in manner.

I had ordered and canceled the part from port yamaha. and to my surprise last night i got a call from them wanting to make sure that the reason i didn't cancel the part was because of a delay in response..... now thats service!! they called me, in little old Newfoundland to make sure that i wasn't pissed off...

I still plan on writing to the president of YC all the same.. If they don't know, they need to be made aware. of customer service or lack there of.

Good for you man ! Myself, I still didn't receive a response to my experience, and I was looking to spend $18,000 !!! As well, I don't think anyone should have to go on a public forum explaining experiences like these to get a response. Personally, I've been looking at it as though I saved $18,000 rather than wasting it late in the season. I guess things just happen for a reason....