Don & Roys Dealer - Brookfield WI - Worst customer service experience ever

[Sasquatch]

All this concentration on miles. How many you put on in a season does not matter. Heck when the Yes Lablonce came through on his record mileage in 60 days Ski-Doo was warrantying his sled with tons of parts, even taking them off sleds on the dealers floor to repair his sled with 12,000 kms on it. Workmanship and or warranty for one season has no mileage attached. On my old Cat I lost an idler wheel first season with 3,500 miles on it. Lost bolt and all it came loose it fell off! Cat bought me a new wheel bolt and all. Now how is that theft to ask Yami to cover what is covered by other manufactures? Two months old is all the sled was as far as warranty is concerned. Would this be different if it was a 2014 sled?

If a garage installs a set of tires and incorrectly tightens the wheels and one falls off in two days and 2,000 kms later the garage is libel for it! They cant say well they put on 2,000 kms so too bad.

If the dealer had the skid apart and put it together lacking locktight the dealer has to assume responsibility for his work. The manufacture backs the dealers workmanship as well. If a bad review is given for whatever reason to Yamaha and a dealer takes it out on the customer then the whole review system has just broken down. Yamaha should be very interested in a dealer that takes it out on a customer because of a review Yamaha asked for. Pulling of a dealership is called for IMHO! Everything else aside as far as dealers goes this one issue should not be tolerated or why even have surveys, as all info on them would be given under duress if dealer retaliation is allowed to happen!

For good PR Yamaha should fix his sled just to show that they stand behind their surveys and dealer quality both mechanically and ethically!

 

[superfan75]

All this concentration on miles. How many you put on in a season does not matter. Heck when the Yes Lablonce came through on his record mileage in 60 days Ski-Doo was warrantying his sled with tons of parts, even taking them off sleds on the dealers floor to repair his sled with 12,000 kms on it. Workmanship and or warranty for one season has no mileage attached. On my old Cat I lost an idler wheel first season with 3,500 miles on it. Lost bolt and all it came loose it fell off! Cat bought me a new wheel bolt and all. Now how is that theft to ask Yami to cover what is covered by other manufactures? Two months old is all the sled was as far as warranty is concerned. Would this be different if it was a 2014 sled?

If a garage installs a set of tires and incorrectly tightens the wheels and one falls off in two days and 2,000 kms later the garage is libel for it! They cant say well they put on 2,000 kms so too bad.

If the dealer had the skid apart and put it together lacking locktight the dealer has to assume responsibility for his work. The manufacture backs the dealers workmanship as well. If a bad review is given for whatever reason to Yamaha and a dealer takes it out on the customer then the whole review system has just broken down. Yamaha should be very interested in a dealer that takes it out on a customer because of a review Yamaha asked for. Pulling of a dealership is called for IMHO! Everything else aside as far as dealers goes this one issue should not be tolerated or why even have surveys, as all info on them would be given under duress if dealer retaliation is allowed to happen!

For good PR Yamaha should fix his sled just to show that they stand behind their surveys and dealer quality both mechanically and ethically!

That is very well said and true that Yamaha shouldn't let this dealer get away with this. Yamaha should also make sure that his sled is fixed for him. Like you said, what's the point of a survey if the dealer can retaliate on the customer if you give a bad review. That's the whole point of the survey, to see if the dealer is giving good service or not.

 

[thor452]

I completly agree about the retaliation on the consumer and i would be calling yamaha about that. and because of that yamaha should do what ever it takes to hush this up to maintain the integrity of the survey. I also think if i was the dealer i would find it hard to repair the sled that left the shop thousands of miles ago and not wondering if the owner was not somehow at fault. but the story sounds like they were going to work with you untill the survey came in. that is just plain wrong. If i were in chare at yamaha not only would i fix the sled to save face on the survey but also charge the repair against the dealers waranty claims to set an example. my problem with this situation is two fold the dealer first tried to get it under a waranty claim. completly wrong and a large part of why YES extended waranty is so expensive now.(combined with a terrible and expensive exhaust problem). and 2 the dealer retaliates about the survey. the survey is faulted from the start. if a negative one comes in it should be handled by someone at Yamaha not handed to the dealer to fix it just opens the door for this behavior. I also stad by my opinion that if i were the dealer I would have struck a deal on the cost of the repair with the sled owner as too many miles had gone by to contribute the whole fault to the repair.