!!!!No Customer Service in Canada!!!!

[yamahahaapex]

I too can relate to bad Yamaha Canada service, bought two brand new sleds from the dealer and have got no help from them. I'll be purchasing in the U.S.

 

[Beech]

We get screwed by Yamaha Canada from every angle--- We pay considerably more for our sleds to start with ---we pay almost double for our parts----- people are having warranty issues

Many small dealers are not stocking parts or new sleds and are piggy backing sleds from large dealers if a customer wishes to purchase one

Yamaha should look into this

 

[coleman_nl]

i highly doubt they even care. Customer service, is not high on their list. and I wouldn't say improving their customer service is a priority, as long as they are still selling product, they won't care... why improve service when they are still selling product.

 

[coleman_nl]

the reply from yamaha canada

Good afternoon:

I have read your comments and I am very sorry you feel you have been
mistreated by Yamaha. We try very hard to adjudicate all warranty matters
fairly but in this case we are basing a decision on evidence submitted that
is rather unclear.

I will make you a deal. You take the snowmobile to your dealership and have
them order 8GK-W835E-00-00 (meter case, upper) install and I will have my
Territory Service Manger (TSM) inspect the part. We will cover this under
warranty if when we look at the part we are sure it is not the result of
external factors (i.e. abuse, rodents <please don't laugh - you can imagine
what I have seen in 16 years with Yamaha>). Your dealer will submit a
warranty claim so you will not be out of pocket but I would like a
gentleman's agreement from you that should we find it is due to external
factors you will reimburse us. Does that sound fair?

Regards,

['yamaha canada employee']

 

[SledFreak]

If the evidence was unclear, why not find out the true facks of the case before declining? So to me, that's one of the reason their Customer Service sucks.

The thing is this.... they have seen the pics, so why decline it? I would be scared to make that deal, since they already declined it once. What's to say they won't do it again.

 

[gsxr]

YAMAHA ( and my dealer ) have always gone the extra mile for our warranty issues , sometimes covering things in the gray area !

No Compalints from our group !!!!!

Thanks Yamaha !

The only piss off is the diff CAN/USA PRICING !!!!

 

[coleman_nl]

I am just so fed up with yamaha canada, and that i have been fighting this for almost 7 months that i dealer in the us has made the part available to me and I have placed an order for it.. Pretty sad that a USA dealer comes to the rescue of a Yamaha Canada customer... a Big thank you...

I want to focus my time on getting ready for the upcoming season, not fighting for a part.. but i am not going to let this go..

my next step is going to be a formal letter to the president of yamaha canada, and if needed Yamaha international.

what ever is required to get decent customer service for myself and yamaha owners.

 

[SledFreak]

Go dude..

 

[NyTrOMaNIaC]

To add to my experience a couple months ago when I attempted to purchase the "damaged" waverunner (read on page 1), I sent an email off to Scott Harrison @ Yamaha Canada a few weeks ago about my experience, and I didn't even receive a reply ! I always try to keep my big purchases here in Canada, but it's looking more and more obvious to me that I should go with my gut on the next one and head south, that is, if I decide to purchase a Yamaha product again....

 

[SledFreak]

That's because Scott's a dick... He screwed me a few years ago, when I was thinking on buying an Apex from Yamaha dealer in Canada.

 

[coleman_nl]

Latest development.

I got a confirmation email today, that Yamaha Canada will cover the part under warranty, and i will not get a bill later down the road looking for reimbursement.

I am not sure if they are still following this thread or not.. but my last few emails have been with "Scott" I think it may be the same person that you are referring to, as he emails are pretty abrupt and short in manner.

I had ordered and canceled the part from port yamaha. and to my surprise last night i got a call from them wanting to make sure that the reason i didn't cancel the part was because of a delay in response..... now thats service!! they called me, in little old Newfoundland to make sure that i wasn't pissed off...

I still plan on writing to the president of YC all the same.. If they don't know, they need to be made aware. of customer service or lack there of.

 

[Sled Dog]

Way to go Port Yamaha they really do have a top notch business sense. Y Can could take some lessons from Port Yamaha. Yamaha Canada why do you make yourself look so bad all the time for something so small? If its unclear then cover it already instead of making your customer go to such lengths for seven months thats why your customer service and warranty sucks.

 

[Grimm]

A nice ending.

 

[apltx08]

I still say that your DEALERSHIP makes a HUGE! difference when it comes to these situations, DEALER has to know at what door to knock or else you just end up in a DEAD END! or you speaking to someone that doesn't give a !@#$ about your problem and the ball just keeps going around till the proper person/manager/department hears about the problem then gets it taken care of...

Back in 2005 when the 1st MONO RA came out I was 1 of the lucky owner that went threw HELL! with all kinds of issues and the DEALER stood behind me and got everything back to par...YAM replaced the COMPLETE suspension, shock, idlers, rails, both arms even a new track...and I now have problems with a CRACKED rear exhaust on my '08 APEX and its been covered with no issues...

 

[subaru2006]

Port Yamaha from the experience Ive had with them they are great. My local dealers are pretty straight forward. I still haven't had a problem needing to be fixed yet, but so far they are there willing to help you in anyway.

I guess US Yamaha is a little different.


subaru2006