I started a thread about when you placed your order and when / if you got your sled to determine if what we were being told about first come first serve , was actually happening .
That to me is the only measurable information that means anything at this point , as we were told this was the way it was going to happen , and if it didn't happen this way ,then we have a legitimate beef .
There were 2 ways of dealing with this .
Either updating your customers of pending deliveries , or not .
I choose to update my customers , in my business , to help them plan their business as best as possible.
I was continuously updating of delay after delay , and all of my deliveries came in later than the original late date that was anticipated .
I was embarrassed by the continuous delays , but they were out of my hands as they were 99% freight delays as opposed to production delays , which made it even more frustrating . As bad as it was , and I had product that was originally scheduled for October 1st , that showed up this month !!! My customers were appreciative of my efforts to be transparent , but atleast at a certain point , customers could change their plans accordingly .Other companies that did little or NO updating , just pissed off their customers , even though the end results in both scenarios may have been the same , the uncertainty is the real problem .
This shortage / delay scenario in most sectors of business appears to not being going away , so they better learn to do a better job at communicating , going forward .
