Limiter strap setting

[Crossfire12]

Is this what happens if you use the first hole?

View attachment 142856

If you snug up the adjusting nut taking out all slack in spring it wil work as designed,the limiter strap has nothing to do with tension on spring, strap holds suspension limiting its movement up or down.

 

[cannondale27]

If you snug up the adjusting nut taking out all slack in spring it wil work as designed,the limiter strap has nothing to do with tension on spring, strap holds suspension limiting its movement up or down.

His spring is broken.