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Hey Allen Ulmer

gsxr

TY 4 Stroke Master
Joined
Feb 24, 2006
Messages
1,338
Location
BRACEBRIDGE , ONTARIO
Country
Canada
Snowmobile
2023 SRX
We have bought your clutch kits. All good for 10 years but after last years rear red failure x 3 you will not reply to me. Very disappointed. You should support your deminishing customer base Have been asking for 6 months , Nov 5


NOV 21 ALLEN SENT ME THE SPRINGS TO REPLACE THE DEFECTIVE ONES , THANK YOU ALLEN,
 
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I am sure there is a reason as Allen's track record for customer service speaks for itself.

Certainly not worth a smear campaign on the TY forums. Just sayin'
 
Never had an issue, always calls back and very helpful. A few of us running his gear and very happy
 
Guys like Allen and myself are a small 1 or 2 man shop. We do our best to keep on top of everything but its not always possible. Behind a business name is still a human being, just like you! I know nothing about your dealings with Allen, and am only responding because I know first hand how overwhelming it can be to keep up sometimes.
 
Allen is passionate about this industry and a huge asset to the forum. As mentioned by SJ, keep trying. I highly doubt he is avoiding you on purpose, probably busy like everyone else.
 
Heck it took me a bit to get ahold of him but like said he is busy. I believe he Farms. They are crazy busy right now. I understand. I have no doubt he is not avoiding you just overwhelmed with everything. Hang in there and dont make it personal.
 
Always had good dealings with Allen myself. Knowing hes a one man shop and farmer I always used email and he responded in what I consider reasonable time. Hope it works out for you. I've been running his clutching in my turbo Viper and my Winder and it's been quite good for me.
 
Hey Allen , Thank You for sending the springs ! Impatient maybe , but asked for 6 months , and we have snow and are riding ! THANKS AGAIN !!!
 
I love a happy ending. ;)!
 


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