Tottaly Disappointed and Unexceptable!

[VT_BluYamaha54]

Yes! you got a raw deal. First with the hose then with the dealer not performing the work properly.
Since the problem you have currently should be with the dealer in Canada has that dealer been in Contact with Yamaha in Canada for a shock. Just Asking since Yamaha USA and Yamaha Canada do not talk much.
We have run into issues with a back order for a item in the US but Yamaha Canada has in stock. I’m not saying they have it just check all your options.

Also a warranty is only as good as the dealer you purchase the unit or have service performed from. We on several occasions pulled parts from a new units to keep customers on the trail.
Just last season we stole parts from a new Winder that was on backorder for a customer to make sure he did not miss out on riding for a scheduled trip he had.

At this point I would take any shock or repair offered to get you back on the snow. Winter is to Short.

Just keep in mind that your Y.E.S only covers you at dealers in the US. As others have said Yamaha CA and Yamaha US are separate companies.


Sent from my iPad using Tapatalk

 

[swampcat]

Shift fork slider shoes 8JP-G7614-00-00 are on Back order. But you can order the shift fork that comes with the shoes and they are available from Cat and Yamaha.

Yamaha Fork with shoes part # 8JP-E8501-00-00 $99.44 Retail
Arctic Cat Fork With Wear pads 1702-299 $74.99 Retail

I will look in my JUNK drawer, may have some of these left from the turbo Cat days. They only been using these for 7 seasons now, cripes, somebody ought to have these on a shelf SOMEWHERE. All kinds of ice drag guys had to pull that reverse nightmare out of there. I cant be the only one with these things sitting around.

 

[dgjr636]

We had them on the shelf until they went on BO. Used them up now

 

[XP123]

Just keep in mind that your Y.E.S only covers you at dealers in the US. As others have said Yamaha CA and Yamaha US are separate companies.


Sent from my iPad using Tapatalk

This is very true. Back in 08 my Wife's Nytro had a wire rub through near the engine and blow some fuses. I couldn't keep the fuses from blowing and couldn't find the problem wire so I went to the nearest dealer in Hearst Ontario. They fixed the sled but since I bought it in the US I had to pay for the repairs up front. When I got back to the States My dealer had Yamaha give me a check for the repairs along with money to cover the hotel and other costs related to my down time. Yamaha is the only manufacturer to offer this type of compensation.

 

[ROCKERDAN]

This is very true. Back in 08 my Wife's Nytro had a wire rub through near the engine and blow some fuses. I couldn't keep the fuses from blowing and couldn't find the problem wire so I went to the nearest dealer in Hearst Ontario. They fixed the sled but since I bought it in the US I had to pay for the repairs up front. When I got back to the States My dealer had Yamaha give me a check for the repairs along with money to cover the hotel and other costs related to my down time. Yamaha is the only manufacturer to offer this type of compensation.

Good to know Joe....since I only ride up here.

One thing great about BRP, my repairs(new 2s engine lol) was covered here, nothing to pay or get reimburse. But nice to hear YAM steps up for reimbursement and also other expenses.

Dan

 

[Winderman69]

Shift fork slider shoes 8JP-G7614-00-00 are on Back order. But you can order the shift fork that comes with the shoes and they are available from Cat and Yamaha.

Yamaha Fork with shoes part # 8JP-E8501-00-00 $99.44 Retail
Arctic Cat Fork With Wear pads 1702-299 $74.99 Retail

Thanks for the tip.. New fork with shoes included should be in Saturday... But my question is why didn't anyone at Yamaha explain this to me as an option.. Not even customer service as I was being RUDELY BS'ed for 45 minutes

 

[VX1R]

Pretty sure that whoever you talked to at Yamaha Customer Service has only been trained on how to handle upset customers like you. It sucks to call them when you have a problem but I'm pretty sure that they're all reading scripted pre-made answers to common customer complaints.

They have no idea on the technical matters or parts of the vehicles that their customers are dealing with. The parts required to fix the customer complaints are way beyond their pay grade I'm afraid.

That's where a good dealer comes into play. Unless like previously mentioned you bought your sled on one side of the border and had a warranty problem on the other side since the two sides don't seem to be on the same side of us consumers.

 

[Joe ltx-le]

I didn't read this entire post but it seems like the original poster has a lemon for sure.
I have also had issues with my viper and sidewinder with yamahas customer service in the last few years. ( yamaha is an engine not a sled, there won't be a Yamaha only sled again ) .
That being said let's get to the issue with steering. We ride groomed trail and I find the tuner ski great with the right amount of carbide and weight transfer.
Tune these skis to your riding ! (Tuner skis ). I'm speaking From experience that the length of carbide makes a huge difference to this chassis. ( snow trackers have seemed to be preffered by hard core trail nuts that love being on "rails" running big speed)

Before you bash the sidewinder remember what you bought. The fastest sled! That's what you got. If turning is an issue on a stock sled fix it because it can be fixed !

The sidewinder is the trail king don't let anyone tell you different.
The arctic cat chassis is trying to keep up but it's hard with the power plant we slammed in it!!

 

[slowride06er]

I purchased my Apex in December of 09. It is a 06 and was a left over sled was new and I was very great full for the extended yes coverage that I had to use use in January of 2010. The sled started to backfire on a Saturday I was close to a Yamaha dealership in the UP. Sled was in need of updated exhaust stainless.
I got there just before they were closing. I explained the noise I was hearing. They nicely explained to me that my exhaust needed attention.
The sled was tore down faster than I can do it to this day. It's now after hours but they didn't have the parts I needed. Truck was almost 3 hours away and riding two up that far not happening.
They were very understanding and gave me two choices. First choice a ride back to truck via car/truck. Second choice was you can keep riding and pick from any of our used sleds.
Being that my trip wasn't ending until Wednesday I chose to ride a old SRX they had. We stayed in touch was given a personal cell phone number if I or the person I was riding with had any problems to call. Was told he would get us up and running if we did.
Got a call Monday morning parts were being next day aired and will be put on as soon as they get there.
I received a call Tuesday around noon it was ready to be picked up. I called asking if I could pick it up late Tuesday he said not a problem. I called around 9:30 pm and less than 10 mins I was driving away on my Apex.
I did call Yamaha and told them about my experience and thanked them.
My next sled could be a Apex 11 and newer but I know one thing for sure my next NEW sled will be a winder time will tell.
This was before I found TY with all of the support members/mentors/vendors I will stick with my boat anchor and smile every time I ride it.
I'm sorry that your experience wasn't good. I feel for you were you able to find a resolution?

 

[Winderman69]

Pretty sure that whoever you talked to at Yamaha Customer Service has only been trained on how to handle upset customers like you. It sucks to call them when you have a problem but I'm pretty sure that they're all reading pre-made answers to common customer complaints.

They have no idea on the technical matters or parts of the vehicles that their customers are dealing with. The parts required to fix the customer complaints are way beyond their pay grade I'm afraid.

That's where a good dealer comes into play. Unless like previously mentioned you bought your sled on one side of the border and had a warranty problem on the other side since the two sides don't seem to be on the same side of us consumers.

Well I gave customer service the part number and they looked it up and told what I already knew ... backordered till late February "now" ..so I know they have acces to some form of parts knowledge..I guess I could look past that ,but how come when my dealer called the tech line they didn't give him that option of a whole new fork? I find that inexcusable

 

[VX1R]

Great point. Hopefully someone from Yamaha looks at these threads and can see the weak links in their service/tech departments regarding problems like yours and can make the needed improvements.

 

[fxnytrortxkid]

"Sorry you got Canada'd". What exactly does that mean?

My first trip last year up north I pulled into Gastons Sports and Marine in Kapuskasing at 5pm with my turbo bolts in my hand. They pulled my sled right in and tore into it and got me back on the trail. You always hear about the bad experiences but not too often of the good experiences... Just saying...

Meaning you were an American taken advantage of knowing you couldn’t return or having things stollen or damaged. We went as a group of almost 20 one year. Several stollen sleds. Many broken into trucks and trailers lots of money stollen by bartender because their coins are a few bucks and look like quarters. Real mess

 

[DMCTurbo]

Meaning you were an American taken advantage of knowing you couldn’t return or having things stollen or damaged. We went as a group of almost 20 one year. Several stollen sleds. Many broken into trucks and trailers lots of money stollen by bartender because their coins are a few bucks and look like quarters. Real mess

Sounds like you better stay home.

 

[Crossfire12]

Sounds like you better stay home.

Ya USA better at least the Police will help you but not in CAnada, your on your own.

 

[DMCTurbo]

Ya USA better at least the Police will help you but not in CAnada, your on your own.

You better stay home with him...