Tottaly Disappointed and Unexceptable!

[XP123]

Really not sure what you're taking about !

When you have the skid out you can pivot the bottom of the rear shock so its below the shaft. It's suppose to be above it and when the suspension compresses the bottom of the shock moves forward above the shaft. When it's below the shock will pivot forward and down contacting the track. It is very obvious when you go to install the skid and I honestly can't believe a dealer installed it incorrectly.

 

[DMCTurbo]

From Albany area? If so I think I saw yours on lift st the dealer the other day. And he would remove part from in stock model if it’s an option. Sorry you got canada’d

"Sorry you got Canada'd". What exactly does that mean?

My first trip last year up north I pulled into Gastons Sports and Marine in Kapuskasing at 5pm with my turbo bolts in my hand. They pulled my sled right in and tore into it and got me back on the trail. You always hear about the bad experiences but not too often of the good experiences... Just saying...

 

[Sprint44]

When you have the skid out you can pivot the bottom of the rear shock so its below the shaft. It's suppose to be above it and when the suspension compresses the bottom of the shock moves forward above the shaft. When it's below the shock will pivot forward and down contacting the track. It is very obvious when you go to install the skid and I honestly can't believe a dealer installed it incorrectly.

I can't believe it either, but unfortunately they did.

One other time while in Canada, I had a Arctic Cat at a dealership for a chain case bearing replacement. When that technician was done with it he took it for a couple mile ride to make sure everything was good. I think all technicians should check there work if it's possible. This person did not and if he had it may have been caught before releasing it back to me.

 

[cannondale27]

Really not sure what you're taking about !

This link circled in red can be flipped.

 

[Stubbs]

"Sorry you got Canada'd". What exactly does that mean?

My first trip last year up north I pulled into Gastons Sports and Marine in Kapuskasing at 5pm with my turbo bolts in my hand. They pulled my sled right in and tore into it and got me back on the trail. You always hear about the bad experiences but not too often of the good experiences... Just saying...

They’re a good dealer.....

 

[Finesy]

I know Honda doesn't make a sled!!I was just stating an example of exceptional customer service

Lmao!!

 

[Finesy]

There is the problem.. Canada and USA are not the same on how they handle consumers... if your out of country you are a sitting duck.

Lmao!! SF

 

[Winderman69]

I have been riding Yamaha snowmobiles since the late 70's early 80's, starting out on a Enticer 300 that my father bought for me. Awesome little sled! Then he purchased me the very popular phazer. Another great sled! After that I was on my own and I purchased my first new snowmobile, a 1994 V-Max 600. Since then I have owned a V-Max 4, SRX 700 (awesome sled), and a Apex. I then strayed away from Yamaha for a while, but always knew my previous loyalty to Yamaha would resurface one day! So now I have a family with a 3 year old son and anxious to get him involved in a sport I have enjoyed since I was his age! So 2 years ago I purchase my son his first snowmobile, A new Yamaha 120. So now about 9 months ago to date I pulled the trigger and snow checked a 2018 LTX SE sidewinder. Since purchasing it, I have put aftermarket skis on so a $17,000 would at least turn! Then I purchase a J&T wheel kit so I would have some faith in my $17,000 snowmobile, so I can take it on some 700 to 1,200 mile tours in Canada. After many more acce$$ories it's ready for a short little 100 mile ride. At this point I would say I was satisfied with my purchase. Next ride would be a 3 day backpacking trip in Quebec Canada. Here's where it goes to hell! Trouble started on the 3rd day when the 3 inch long front heat exchanger hose was damaged from ice! (Yes I'm the one that originated the Sidewinder Heat exchanger hose thread) that many people have commented on and we still don't really know what is happening! So, after my buddy and me spend the day at a Yamaha dealer getting the hoses fixed it only gets worse from there for me! After leaving the dealership at about 4:30 p.m in the afternoon we get down the trail about 10 miles and I asked my buddy if his was making a rubbing noise when hitting little bumps. He said no so I didn't think much of it and rode a few more miles. Knowing something wasn't right, I stop again and keep looking for something rubbing. Now we're about 20 miles from the dealer, its pitch dark, he's already closed anyways and we need to get to the motel! Frustration has really set in now! We get to the hotel and then off on the sleds in the morning for a 200 mile day back to the truck so everyone can get back to work since we're already one day behind schedule. After stopping for are first break of the day me and my buddies figured out what the noise was. When the dealer loosened the springs on the rear suspension, to compress it, so it would be easier to install into the tunnel the rear shock must have pivoted down on the lower coupler allowing it to rub the track when compressing about 6 inches. So now we know the problem and we're still 150 miles from the truck and in the middle of no where. Now after surveying the problem and seeing the track Is showing some wear and the shock has wore in places it shouldn't, LOL! I decide to continue on and hope it makes it back to the truck. About 50 miles from the truck the reservoir on the fox adjustable shock snaps off! Track is not much worse for wear so on we go! Never so happy to see my truck sitting in the parking lot. So now we lowed up the sleds, so we can finally head home in the morning. On the way home are dealer called us to ask how we made out since we had already told him about both new sleds needing the heat exchanger hose replaced. Now to tell him about the dealers mistake and all the damage it caused mine. He tells me to get it over to him and he will take care of everything! So on January 17th after work I take it over to him. This is the start of Tottaly Disappointment and Unexceptable starts! Dealer goes to order the new track and shock and a few other things he thought I should get, and Yamaha tells him the shock is on back order and will not be released to a dealer until February 26th Are you freaking kidding me! So my dealer calls a arctic cat dealer to see if they can get one quicker. They tell him they are on back order as well, but should be released to dealers by Feb. 6th. Better, but still Totally Unexceptable in my opinion! So today I call 1-800 Yamaha and get absolutely NO Where! Best Yamaha can do is that he said he will put a note on the order to have it next day aired to my dealer at no cost... Are you flipping kidding me! I'm going to get the shock maybe on the 27th of February instead of March 1st! After chewing the Yamaha representatives A$$ for 15 minutes and getting no where I told him what I thought of him and the company he works for! Any manufacturer that can't supply there dealers with a simple shock, and takes over half of a snowmobile season to get there loyal customers back on the trail sooner then that shouldn't be a manufacturer for snowmobiles! Yamaha and Arctic Cat is a total joke and I am done with both!

Tomorrow marks 3 weeks waiting for a shoe that goes on the shifting fork in my chaincase.. Yamaha says its back ordered till 2/19... Same deal with Yamaha customer service... No help extremely rude when I expressed my displeasure with having to wait this long in a short season for a part for a $15,000 sled.. Also said they would call back but that's a lie ... My first Yamaha since an 89 ovation and most likely my last

 

[Stubbs]

Tomorrow marks 3 weeks waiting for a shoe that goes on the shifting fork in my chaincase.. Yamaha says its back ordered till 2/19... Same deal with Yamaha customer service... No help extremely rude when I expressed my displeasure with having to wait this long in a short season for a part for a $15,000 sled.. Also said they would call back but that's a lie ... My first Yamaha since an 89 ovation and most likely my last

Anything to do with the chain case is all Cat.............

 

[dgjr636]

Yes! you got a raw deal. First with the hose then with the dealer not performing the work properly.
Since the problem you have currently should be with the dealer in Canada has that dealer been in Contact with Yamaha in Canada for a shock. Just Asking since Yamaha USA and Yamaha Canada do not talk much.
We have run into issues with a back order for a item in the US but Yamaha Canada has in stock. I’m not saying they have it just check all your options.

Also a warranty is only as good as the dealer you purchase the unit or have service performed from. We on several occasions pulled parts from a new units to keep customers on the trail.
Just last season we stole parts from a new Winder that was on backorder for a customer to make sure he did not miss out on riding for a scheduled trip he had.

At this point I would take any shock or repair offered to get you back on the snow. Winter is to Short.

 

[Apexpat]

"Sorry you got Canada'd". What exactly does that mean?

My first trip last year up north I pulled into Gastons Sports and Marine in Kapuskasing at 5pm with my turbo bolts in my hand. They pulled my sled right in and tore into it and got me back on the trail. You always hear about the bad experiences but not too often of the good experiences... Just saying...

Yep. Gaston’s helped me in Kap last year. Didn’t have the part and pulled one off a new sled. They realized I was 500 miles from my truck. In and out within an hour.


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[Apexpat]

I really don’t understand backordered parts. This is about an 8 week season. January/February. If you have to sit 4 weeks that’s unacceptable. They should have a surplus of parts in the winter.


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[DooZ]

I really don’t understand backordered parts. This is about an 8 week season. January/February. If you have to sit 4 weeks that’s unacceptable. They should have a surplus of parts in the winter.


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I totally agree, but unfortunately the bean counters have a significant say in that matter

 

[dgjr636]

Tomorrow marks 3 weeks waiting for a shoe that goes on the shifting fork in my chaincase.. Yamaha says its back ordered till 2/19... Same deal with Yamaha customer service... No help extremely rude when I expressed my displeasure with having to wait this long in a short season for a part for a $15,000 sled.. Also said they would call back but that's a lie ... My first Yamaha since an 89 ovation and most likely my last

Shift fork slider shoes 8JP-G7614-00-00 are on Back order. But you can order the shift fork that comes with the shoes and they are available from Cat and Yamaha.

Yamaha Fork with shoes part # 8JP-E8501-00-00 $99.44 Retail
Arctic Cat Fork With Wear pads 1702-299 $74.99 Retail

 

[RAMSOMAIR]

so exact same part and $25 more from Yamaha. Its amazing Yamaha has any market share, wow talk about gouging.