Studroes144
TY 4 Stroke God
Well there are two sides to every story.Some of the points in this story are correct such as the sled was blowing the ISC fuse. Neither the owner ,the dealer or I made the connection between the ISC fuse and the fuel pump until the owner eventually figured it out.
Some of the points are incorrect in this story such as me sending an incorrect wiring diagram as part of the weekend telephone diagnostics.The wiring diagram was correct but the interpretation was not.
Some of the points have been omitted such as I offered to meet him half way and pay half of the $200 even though our opinions of who should pay differed.
After the last conversation on the phone,the discussion was turning argumentative.I stated that I wasn't interested in arguing about it.I had made the best offer that I was going to.He then intensified his argument.I then said that I now am going to stop arguing and that I am going to hang up the phone.He was still going when I did.
We have built 100's of turbo kits now and once in a while we find the need to improve something such as this intank fuel pump on the 400hp kit.I am not perfect though.Nobody is.No kit is.I personally get over 100 calls a day and about 90% of them are to PICK MY BRAIN about something including troubles with other turbo kits.I do my best to help.FOR FREE.In this case though I didn't know that the fuel pump would blow the fuse and NOBODY knew what the ISC fuse was, as stated by the owner.For that he wants me to pay.
Thanks for all the FREE advice you've given me Dave! Believe me, it does not go unnoticed although sometimes im sure it seems that it does. I myself have a turbo on my viper, unfortunately it's not a hurricane kit (wish it was), because I've spent a lot of extra time and money upgrading it to what the standards of Dave's basic kit is. Not to mention 2 instances where parts went bad within the 1 year manufacturers warranty, a turbo heat shield and a muffler. Since it was an original first year kit they no longer had heat shields for them because the newer versions had been updated. I had to make my own heat shield: cut it, bend and form it and make it work from a raw piece of metal. The original muffler damaged the rubber mounts causing the muffler to have some play in it which in turn broke welds and damaged the internals on the muffler. After multiple phone and email attempts with the manufacturer and no luck even getting a response I had a custom muffler built at a local exhaust shop. I called Dave on a Saturday to discuss setup and purchase injectors and he was more than willing to discuss setup and capabilities of his product. Also countless emails, some of them even being returned on a Sunday night. If Dave knew what the issue was and if he'd dealt with it before he would've had the answer right from the start, he wasn't hiding anything. Heck if the manufacturer of my turbo even offered me a dollar and a note saying good job for the work I had to do to fix stuff up I'd be happy
ClutchMaster
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4sStrokeNoSmoke
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Clutchmaster, I think you could of handled this WAY differently. I would have NOT taken it to a dealer. I also would not have come on here and badgered Dave like this. NOT TOO CLASSY! If you install a turbo system on your sled then you better have some knowledge of what it all consists off. Especially a 400 hp kit. I bought a 270 MCX kit (used) and installed it on a 2014 XF 7000. MCX does not have clutching for my application. I had ZERO clutching to go with my turbo. Knowing Dave had a 240 kit I called him and told him what I had and he said "Ok, here's what I can do" All he sold me was a helix and STM weights. He said "RPM's should be really close". So my stuff arrives, I put it on, and wallaa!! 8800 RPM's at a 110 mph on snow. Dave gave you a chance. You should of taken it!
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When you install this kind of high performance stuff, you have to take some credit if there is a problem and you have to have some patience with it as well. I have been on my 3rd motor on Apex Supercharger and I have finally figured out where I went wrong as well as how to handle talking to the shops in the future.. it cost me almost $5000 for mistakes and I dont come on here complaining about who was at fault. I just fix it and move on.
ClutchMaster
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Being a small business owner myself, I have had many instances where I have had to make restitution for mistakes I have made. I don't like it, but it's the right thing to do, healthy for both the customer and my business. Word gets out if you are not willing to admit and make compensation for your screw ups. Nosmoke you may think it isn't classy To post this info, but it is a review of Hurricane turbos, and that should include a fair evaluation, not just all the good things, but the bad things too. It wasn't very classy for Dave to retract his offer then hang up on me either. I prefer not to do business with people who never make mistakes, I'm sure there are many others who feel the same. Ok I'm done said my peace.
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Being a small business owner myself, I have had many instances where I have had to make restitution for mistakes I have made. I don't like it, but it's the right thing to do, healthy for both the customer and my business. Word gets out if you are not willing to admit and make compensation for your screw ups. Nosmoke you may think it isn't classy To post this info, but it is a review of Hurricane turbos, and that should include a fair evaluation, not just all the good things, but the bad things too. It wasn't very classy for Dave to retract his offer then hang up on me either. I prefer not to do business with people who never make mistakes, I'm sure there are many others who feel the same.
Very valid point!! Maybe all will learn form the this in the future.
yamamarc
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No sidewinder this year (wife will have my acorns chopped up and added to her spaghetti sauce...lol) But will be definitely adding a 190 hurricane turbo to my viper during the summer. I will be in contact with you soon
4sStrokeNoSmoke
Newbie
Fair enough! Good luck in the future.Being a small business owner myself, I have had many instances where I have had to make restitution for mistakes I have made. I don't like it, but it's the right thing to do, healthy for both the customer and my business. Word gets out if you are not willing to admit and make compensation for your screw ups. Nosmoke you may think it isn't classy To post this info, but it is a review of Hurricane turbos, and that should include a fair evaluation, not just all the good things, but the bad things too. It wasn't very classy for Dave to retract his offer then hang up on me either. I prefer not to do business with people who never make mistakes, I'm sure there are many others who feel the same. Ok I'm done said my peace.
Team Lazy
Extreme
I have no horse in this race, but let me offer this.
Clutch master, when you are arguing, and if I was to guess probably Getting a bit belligerent , and somebody hangs up the phone, they are not hanging up on you. They are sick of being yelled at, and you got what you deserved.
Dave, from what I'm reading, it seems like he may have done some R & D for you. I know if I bought a kit and had this problem, and you could tell me how to fix this because of this experience, I'd be grateful. It would be another arrow in the quill for you for some of the obscure problems I'm sure you see on your kit. $200 seems like a pretty decent price to have that done. I'd pay it.
It sucks when problems like this get aired out on the mighty interweb, I hope it leads to both of you taking a breath and finding a resolution. Get something positive out of this.
Clutch master, when you are arguing, and if I was to guess probably Getting a bit belligerent , and somebody hangs up the phone, they are not hanging up on you. They are sick of being yelled at, and you got what you deserved.
Dave, from what I'm reading, it seems like he may have done some R & D for you. I know if I bought a kit and had this problem, and you could tell me how to fix this because of this experience, I'd be grateful. It would be another arrow in the quill for you for some of the obscure problems I'm sure you see on your kit. $200 seems like a pretty decent price to have that done. I'd pay it.
It sucks when problems like this get aired out on the mighty interweb, I hope it leads to both of you taking a breath and finding a resolution. Get something positive out of this.
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I have no horse in this race, but let me offer this.
Clutch master, when you are arguing, and if I was to guess probably Getting a bit belligerent , and somebody hangs up the phone, they are not hanging up on you. They are sick of being yelled at, and you got what you deserved.
Dave, from what I'm reading, it seems like he may have done some R & D for you. I know if I bought a kit and had this problem, and you could tell me how to fix this because of this experience, I'd be grateful. It would be another arrow in the quill for you for some of the obscure problems I'm sure you see on your kit. $200 seems like a pretty decent price to have that done. I'd pay it.
It sucks when problems like this get aired out on the mighty interweb, I hope it leads to both of you taking a breath and finding a resolution. Get something positive out of this.
I would suggest leaving the speculation out of this and let it end.
YAMMAROB
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Amen
ClutchMaster
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Melted fuel pump connector from using oversized fuses for larger fuel pump.
STAIN
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Or more likely a bad pin fit. I have seen this kind of damage a hundred times due to poor pin fit in the auto world.
Can I suggest maybe adding a relay and separate circuit to power the pump if you are worried. That said I have seen the tiny wiring IN the tank on many fuel pumps delivering much more fuel than whats needed on a sled and it works fine for many years with no issues. I distinctly remember the bloody knuckles involved in replacing the Pigtail on daughters car headlight last year. Looked exactly like that melted connector but did have corrosion on it. No fuse blew. Toyota Camry. Now the difference is once I was uncomfortable knowing what could happen I took the time to clean and seal with dielectric grease every connector I could get at. No more issues. You need to do something since this is obviously eating you up. Make a harness with fuse and relay and enjoy the ride.Melted fuel pump connector from using oversized fuses for larger fuel pump. View attachment 124308
ClutchMaster
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Thanks Cdale, that's exactly what I did. Wired in a thirty amp sealed relay and inline fuse to the pump. Mounted it in the back by the fuel hat. Used the old pump wires to turn on the relay, works great. Then I was able to put the 15 amp fuse back in without it blowing.
Stain that tiny connector used to have 7~8 amp draw, the bigger pump pulls 13 amps idle and 18~19 @ full boost, I would say it's way over rated capacity, that's why it got hot.
Stain that tiny connector used to have 7~8 amp draw, the bigger pump pulls 13 amps idle and 18~19 @ full boost, I would say it's way over rated capacity, that's why it got hot.
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